“Jamie helped us at a time when we were drifting and rudderless to focus on the important aspects of the business.”

He introduced structure and purpose to the business.  Its not an exaggeration to say that without him we wouldn’t be where we are today. One aspect of the re-organisation, was to focus on continuously reviewing important data and problem solving. On his advice, we now conduct fortnightly meetings, where the key players discuss the main data points. This has also proved to be a great environment to discuss ideas and deal with problems . As a result, over the last three and half years, our turnover has increased from £11m to £34m. The net profit doubled to £1.2m after a year.

“I would without doubt recommend Jamie. The passion he displays is fortified by a very professional approach combined with deep understanding and knowledge.”

Michael Mleczko, owner of Mleczko Delikatesy Ltd (UK’s largest Polish deli chain)

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Mleczko Delikatesy Story According to Michael the Owner

Started by my father Wladslaw Mleczko in 1996 as a single shop in Shepherds Bush, the company was launched at a time when the Polish food market was not as developed as it is today. Prices were extremely high and the range of products limited in a market dominated by few retailers, who so no reason or were not pressured to change.

My father, a few years into retirement, but still full of life and energy, saw an opportunity. He felt that if he offered a wide range of high quality Polish food at a very competitive price, he might be successful. He was right. Four years after the Shepherds Bush shop opened, a second shop was launched in Hanwell, and with the opening of the third in 2006, the expansion of Mlexzko Delikatesy escalated at a rapid pace.

Soon we had 12 shops, complete with bakeries and butchers, providing customers in London with fresh quality food at unbeatable prices, and in 2014, we were turning over £11 million, with my brother Tony and myself at the helm.

There were challenges to further growth, however, and at this point we sought the expertise of ActionCOACH to take our company to the next level. Using L.I.O.N framework, developing team meetings and 121’s to focus our team and drive the right behaviours for top performance, we developed specific Key Performance Indicators to improve accountability, which is absolutely vital when you have over 300 employees at various destinations. Implementing the framework empowered and engaged our staff and virtually immediately, we saw month-on-month growth.

Just four years later, our turnover had more than doubled to 30 million and, last year we were listed in London Stock Exchange Group’s 1000 Companies to Inspire Britain, our customers describing us as the Polish delicatessen Waitrose. As the market leaders in the sector, we are still seeing impressive growth, sustaining the pressures of Brexit and higher prices due the falling pound. Each shop we open is profitable within just a few months because we have :

• The lowest prices
• The best selection
• Larger stores with greater space and better living
• Convenient locations near train/underground stations and or with parking
• The best staff
• Great logistics

Ultimately, our continued focus on providing the best customer experience in the Polish market, bolstered by the guidance from our ActionCOACH has driven our success and extended out lead as the UK’s leading Polish delicatessen chain.

 

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