Businesses run on systems. Whether you create an approvals process, set up an accounting system, or outsource part of your operations, there are countless ways to incorporate systems into your business. Smart entrepreneurs and business leaders see the value in building great systems, including improved…
When was the last time you really listened? To your team members, to your customers, to your friends? With advances in technology and more ways to connect than ever before, we seem to do a lot of hearing each day. Unfortunately, hearing and listening are…
One bad experience can send your customers running to the competition. On the other hand, repeat business can provide consistent revenue for your business, making it crucial to keep customers happy. Years of hard work and exceptional products or services can be undone with a…
Repeat customers are essential for many successful businesses. When your customers come back again and again, you benefit from higher profitability, a loyal customer base, and consistent revenue. It is also more expensive to acquire a new customer than it is to retain an existing…
Businesses around the world have faced major setbacks in recent months. Unfortunately, setbacks are part of managing and leading a business. While the COVID-19 pandemic brought on a lot of changes all at once, it is still possible to be an effective leader during this…
Please find below a response to a business owner’s question I responded to in a national newspaper recently. Question How do I build a winning team to help my business work without me? There are 6 areas you need to master to build a winning…
Is your team thriving on positivity or flailing in toxicity? The attitude and outlook of your employees can make or break your team, especially when it comes to morale, efficiency, and effectiveness. With more businesses shifting to remote work or handling unexpected circumstances, COVID-19 has…
Double your volume of business within a single month by following these simple but highly effective steps. They will generate new leads and successfully convert them into paying customers. Building a truly successful business requires a keen understanding of the needs and desires of your…
For almost three months, the shops of High Street sat closed. While some businesses have been able to reopen, the bustling commercial shops and retail centres will never be the same. Some doubt that the lights of High Street will ever shine as bright as…
Do you know the lifetime value of your customers? If not, you could be wasting money and resources or expending your efforts in the wrong direction. While it is important to remember that each customer is a real person, it is also important to understand…
