If you’re feeling uncertain about how to move your business forward, you’re certainly not alone. Lance Hill, CEO of Eight Group, opens up about his journey from humble beginnings to growing his business into a £14 million success, all by prioritizing one key factor: the customer. In this insightful talk, Lance discusses how paying attention to customer feedback, solving their problems, and staying adaptable were crucial to his growth. He also highlights how using tools like Quarterly Business Reviews (QBRs) helped unlock new opportunities. This is a must-watch if you’re looking to elevate your business.

But with growth comes risk, and Lance isn’t afraid to take bold steps. He walks us through his daring acquisition strategy, explaining how a single well-planned risk led to a £6 million revenue increase. He shares the challenges, decisions, and strategies that made it all happen. Whether you’re exploring acquisitions or prefer organic growth, Lance’s advice can guide you toward making smarter, more impactful decisions.

As the CEO, Lance understands the importance of empowering his team while maintaining financial stability. His approach blends trust, resilience, and clear decision-making to ensure sustainable success. If you’re ready to make transformative changes and build a customer-focused business, Lance’s journey offers valuable lessons that you won’t want to miss. Watch the video below